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客户满意度研究

近年来,中国及亚太地区对客户满意度研究的需求不断增长。随着中国市场战略重要性持续提高,跨国企业与中国企业都更加清楚地认识到企业需要准确衡量客户满意度,以此为依据制定战略决策,从而维系客户忠诚度并扩大市场份额。

中国市场的客户满意度研究

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